Hi, I'm

Zayed Al Zayed

Driving digital adoption in healthcare — where change management meets technical delivery.

About me

A quick introduction

Change Management and Knowledge Management specialist focused on driving digital transformation and adoption within Saudi Arabia's healthcare sector. I apply the ADKAR methodology to assess readiness and reduce resistance, paired with Agile/Scrum and ITIL 4 frameworks for structured delivery. My academic foundation in Health Information Systems gives me deep insight into clinical and administrative contexts. I've translated this into contributions on high-visibility national initiatives — including the Sehhaty platform, the Watheeq HIS rollout, and the Knowledge Portal at the Gulf Center for Disease Prevention and Control. My goal is to ensure digital initiatives are not just delivered — they are adopted and sustained, in line with Vision 2030.

Roles: 0
Projects: 0+
Certificates: 0

Based in

Riyadh, Saudi Arabia

Education

Bachelor of Health Information Systems

King Saud bin Abdulaziz University for Health Sciences — Riyadh · 2019 – 2024

Languages

Arabic (Native) · English (Advanced)

Experience

01 / 03
Knowledge Management Specialist
Gulf Center for Disease Prevention and ControlRiyadh
Mar 2025 – Current
Leading the planning and implementation of the internal digital knowledge portal, with a focus on user readiness and adoption aligned with the Center's digital transformation goals.
Led the planning and implementation of an internal digital knowledge portal, enhancing collaboration and access to critical organizational information.
Coordinated with IT and business units to align project objectives with strategic digital transformation goals.
Elicited and documented business requirements for the internal digital Knowledge Portal (SharePoint Online), converting stakeholder inputs into prioritized product backlog, user stories, and acceptance criteria.
Defined metadata standards and governance rules; partnered with IT to translate requirements into SharePoint configurations and Power BI integrations.
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02 / 03
Change Management Consultant
IQVIARiyadh
Jan 2025 – Mar 2025
Led change management efforts within the First Health Cluster to support the HIS rollout and drive user adoption.
Supported digital transformation projects within the First Health Cluster, focusing on system rollout and adoption.
Applied ADKAR methodology to manage resistance and improve readiness for new digital platforms.
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03 / 03
IT Project Manager (Graduate development program)
Lean Business ServicesRiyadh
Jun 2024 – Dec 2024
Acted as liaison among management, developers, and end-users during development of the Sehhaty platform, applying Agile practices each iteration.
Acted as liaison among management, developers & end-users for each iteration.
Applied Agile methodologies (Scrum) to streamline development cycles and ensure iterative progress tracking.
Oversaw bug resolution progress in collaboration with the operations team.
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